Last Updated on: Oct 4th 2026

Customer Service & Complaints Management Cell

BASIC Bank PLC. is committed to maintaining high standards of service excellence, transparency, and resolving all customer grievances promptly and effectively through our Grievance Redress System (GRS).

Grievance Redress Officer (GRO) and Appellate Authorities

Policies / Guidelines / Circulars

Online Submission of Grievances

Three New Directors Join BASIC Bank Board
BASIC Bank joins BB refinance schemes for green, ICT sectors
Job Result Published for the post of Senior Officer (Phase-2)
The 37th AGM of BASIC Bank Held
BASIC Bank Organized Training on Use & Implementation of D-Documentation
BASIC Bank signed an agreement with Bangladesh Bank for refinancing CMSME
BASIC Bank holds business review meeting - Puts highest priority on recovery of defaulted loans
Tender/Auction Notice Published
Three New Directors Join BASIC Bank Board
BASIC Bank joins BB refinance schemes for green, ICT sectors
Job Result Published for the post of Senior Officer (Phase-2)
The 37th AGM of BASIC Bank Held
BASIC Bank Organized Training on Use & Implementation of D-Documentation
BASIC Bank signed an agreement with Bangladesh Bank for refinancing CMSME
BASIC Bank holds business review meeting - Puts highest priority on recovery of defaulted loans
Tender/Auction Notice Published

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