Citizen's Charter (সেবা প্রদান প্রতিশ্রুতি)

Last Updated on: 22-11-2023

Focal Point Officer/ Committee

  Focal Point Officer Substitute Focal Point Officer
Name: Mohammad Mahmudul Hasan Md. Tanzin Hossain
Designation: Deputy General Manager (DGM) Senior Officer
Office Name: BASIC Bank Limited BASIC Bank Limited
Division: Research & Development  Research & Development 
Phone / Mobile Number: 02-9511324 02-9511250
Email: hasanmah@basicbanklimited.com hossaintanz@basicbanklimited.com

Citizen's Charter (Head Office)

SL. Title View View
01. Citizen Charter- December, 2023 Word (364 KB) PDF (637 KB)
02. Citizen Charter- September, 2023 Word (355 KB) PDF (3.35 MB)
03. Citizen Charter- June, 2023 Word (460 KB) PDF (1.05 MB)
04. Citizen Charter- March, 2023 Word (453 KB) PDF (11.7 MB)

Citizen's Charter (Branches)

SL. Title Link
01. Citizen's Charter (Branches) Click here
02. Branch's Contact No Click here

Training of Employees & Meeting with Branches

SL. Title View
01.(a) Training of Employees - December 2023 Click here (886 KB)
01.(b) Meeting with Branches - December 2023 Click here (1.13 MB)
02. Training & Meeting with stakeholders - September 2023 Click here (503 KB)
03. Training & Meeting with stakeholders - June 2023 Click here (8.68 MB)
04. Training & Meeting with stakeholders - March 2023 Click here (3.68 MB)

Implementation Report/ Minutes

SL. Title View
01. Implementation Reports or Minutes - June 2023 Click here (7.45 MB)
02. Implementation Reports or Minutes - March 2023 Click here (3.27 MB)

Cabinet Division's Guidelines of Citizen's Charter

SL. Title Click
01. Cabinet Division's Guidelines of Citizen's Charter Click here

Link of Different Forms

SL. Title Click
01. Account Opening and Account Services Request Form in BASIC Click here

 

Contact Info of Citizen Charters Dedicated Persons

SL. Title Click
01. Name,Designation, Phone & Email Click here